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Customer Service Officer

Genex Infosys Ltd. Full-timePart-time

The Special Programs Department II is seeking to hire a Computer Scientist to augment our software development team. Members of the software development team are expected to follow established software engineering principles to methodically deliver mission application software.

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Customer Service Officer

Genex Infosys Ltd.

Vacancy: 100
Job Description / Responsibility
  • Answering incoming calls from customers and ensure instant customer satisfaction
  • Respond to customer inquiries
  • Receiving customer complaints and input those in the system for necessary measures and provide them information about the resolution of the same
  • Troubleshoot / helping to resolve customer service problems
  • Provide general information
  • Maintaining high standard of call quality as per the requirement of the organization

Job Nature : Full-time
Educational Requirements : Candidate must be a Graduate

Job Requirements
  • Age 22 to 28 year(s)
  • Candidate must have at least 15 words per minutes typing speed
  • Strong communication skill (good in English & fluent in Bangla)
  • Selling skill
  • Listening skill
  • Interpersonal skill
  • Basic knowledge in computer operation
  • Analytical skills.

Job Location : Anywhere in Bangladesh
Job Summary
Published on : Jul 25, 2017
Vacancy : 100
Job Nature : Full-time
Experience : Not required
Gender: Male/Female
Job Location : Dhaka Division
Salary Range: Negotiable

IT Support Executive

Genex Infosys Ltd. Full-time

• Installing and configuring computer & related systems, software and applications. • Monitoring and maintaining computer systems and networks. • Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues

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IT Support Executive

Genex Infosys Ltd.

Vacancy: 2
Job Description / Responsibility
  • Installing and configuring computer & related systems, software and applications.
  • Monitoring and maintaining computer systems and networks.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Providing support, including procedural documentation and rele• Tracking all technology incidents, requests and change orders.
  • Tracking all technology incidents, requests and change orders.
  • • Managing stocks of equipment, consumables and other supplies
  • System management.

Job Nature : Full-time
Educational Requirements : B.Sc in Computer Science or 4 years diploma course.

Job Requirements
  • At least 2 year(s)
  • The applicants should have experience in the following business area(s):
    • BPO/ Data Entry Firm, Call Center, ISP, IT Enabled Service

Job Location : Dhaka
Job Summary
Published on : Jul 25, 2017
Vacancy : 2
Job Nature : Full-time
Experience : At least 2 year(s)
Gender: Male
Job Location : Dhaka Division
Salary Range: Negotiable
Application Deadline: Aug 10, 2017

Admin Executive

Genex Infosys Ltd. Full-time

Asset inventory & maintenance of those. Procurement of necessaries. Liaise with senior administrative assistants to handle request & quires from senior manager. Ensure the fire, Safety & security of the entire office.

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Admin Executive

Genex Infosys Ltd.

Vacancy: 1
Job Description / Responsibility
  • Asset inventory & maintenance of those.
  • Procurement of necessaries.
  • Liaise with senior administrative assistants to handle request & quires from senior manager.
  • Ensure the fire, Safety & security of the entire office.
  • Stationary & store management.
  • Daily transport routes planning for pick & drop as per roster.
  • Proper housekeeping & ensure desired cleanliness of the office premise.
  • Liaison with building authority for ensuring proper utilities.
  • Booking & arranging of travel arrangements

Job Nature : Full-time
Educational Requirements : Candidate must be a Graduate

Experience Requirements
  • Extremely patient in approach
  • Ability to work in extreme pressure
  • Good negotiation skill.
  • Good spoken and written communication skills
  • Good 'people skills' for building relationships with colleagues at all levels

Job Requirements
  • • Age 25 to 32 year(s)
  • • Only males are allowed to apply.

Job Location : Dhaka
Job Summary
Published on : Jul 25, 2017
Vacancy : 2
Job Nature : Full-time
Experience : At least 2 year(s)
Gender: Male
Job Location : Dhaka Division
Salary Range: Negotiable
Application Deadline: Aug 10, 2017

Asst. Manager - OD & L&D

Genex Infosys Ltd. Full-time

Play an active role for developing & implementing policies and procedure of the organization. Design and develop programs of policy awareness for the employees.

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Asst. Manager - OD & L&D

Genex Infosys Ltd.

Vacancy: 1
Job Description / Responsibility
  • Policy Implementation:
    Play an active role for developing & implementing policies and procedure of the organization. Design and develop programs of policy awareness for the employees. Assist HOD and team for developing SOPs and ensure the implementation of the same.
  • Employee Development:
    Conduct job evaluation of all job grades and suggest improvement areas. Conduct TNA / LNA for all job grades to identify the GAP (skill, attitude, mindset & others).
  • Arrange employee development sessions / training based on TNA / LNA.
  • Implement the leadership development programs.
  • Showing the employee career path in the organization.
  • Succession management according to the plan.
  • Performance Management:
    Setting, communicating the KPIs of the employees and measuring them (monthly, quarterly & yearly). Arrange employee advising sessions so that all can achieve their respective KPIs.
  • Play an active part in the performance improvement programs (PIP).
  • Arrange programs / sessions for bottom performers to ensure organization wide performance improvement takes place.
  • Change Management: Ensure smooth transformations of HR strategy, policy, procedure & programs as and when required.

Job Nature : Full-time
Educational Requirements : MBA Major in HR / PGD HRM

Experience Requirements
  • 5 to 7 year(s)
  • The applicants should have experience in the following area(s):
    Training & Development, Organization Development/Process Improvement, Performance & Career Management

Job Requirements
  • Age 27 to 35 year(s)
  • Strong analytical skill
  • Ability to motivate people
  • Good spoken and written communication skills
  • A responsible attitude
  • Good 'people skills' for building relationships with colleagues at all levels

Job Location : Dhaka
Job Summary
Published on : Jul 25, 2017
Vacancy : 1
Job Nature : Full-time
Experience : At least 2 year(s)
Gender: Male
Job Location : Dhaka Division
Salary Range: Negotiable

Brand Promoter

Genex Infosys Ltd. Full-time

Distribute the Product to the desired customers as a part of door step service. Ensure the product activation. Completing the registration formalities of the product. Update the team leader about their daily performance.

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Brand Promoter

Genex Infosys Ltd.

Vacancy: 70
Job Description / Responsibility
  • Distribute the Product to the desired customers as a part of door step service.
  • Ensure the product activation.
  • Completing the registration formalities of the product.
  • Update the team leader about their daily performance.

Job Nature : Full-time
Educational Requirements : Graduate/Undergraduate

Experience Requirements
  • 5 to 7 year(s)

Job Requirements
    • Age 20 to 26 year(s) • Ability to convince the customer • Good spoken skill in Bengali

Job Location : Anywhere in Bangladesh
Job Summary
Published on : Jul 25, 2017
Vacancy : 20
Job Nature : Full-time
Experience : 5 to 7 year(s)
Gender: Male
Job Location : Anywhere in Bangladesh
Salary Range: Negotiable