ABOUT US


Trusted Outsourcing Partner of World's Leading Brands

We are Genex, part of the IPE Group UK, is the leading outsourcing providers of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. The depth and breadth of expert skill-sets among Genex personnel that are formed with a global outlook are ultimately what set us apart from the rest.

We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.

Mission and Values


Mission


To help our clients achieve positive ROI by building enduring relationships based on trust and integrity.

Values


Integrity


We act ethically, honestly, and with accountability in all aspects of our business relationships. We maintain honesty in every relationship, be it with our customers, employees, partners and suppliers. We believe that our reputation is our most valuable asset.

Excellence


Meeting and exceeding clients’ expectations is our passion. We strive for excellence in all that we do. Adding value & delivering exceptional customer service to our clients by innovative and effective solutions is at the core focus of Genex. We are committed in our constant pursuit of excellence.

Teamwork


We encourage individual and team growth while respecting our differences. We share ideas and skills across functions, regions, and cultures, and encourage joint efforts toward common goals. We provide a positive atmosphere to learn and grown professionally.

Transparency


We provide clear, candid and open communication in all interactions. Our transparency creates reliability, makes our actions understood and encourage collaboration.

Our Guiding Principles

  • Total commitment to achieve the best possible Customer Experience within the operating parameters provided.

  • Complete understanding that the Employee Experience is the key to our ability to fulfill our mission.

  • The End Results are the measure of our success.

  • Our ultimate success rests with our Clients success and our ability to be an Advocate for their goals.


Chowdhury Fazle Imam

Chairman

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Chowdhury Fazle Imam

B.Sc, MRIC, FCS (London)

Chairman of IPE Group, a well-diversified conglomerate head quartered in UK and having multiple operations in Bangladesh. He held senior management position for the last 40 years in different multinationals in country and abroad including Novartis, Camp, Dressor and Mckee, John Laing Construction, Martindale Pharmaceuticals.
Chairman

Adnan Imam

Co-Founder and Managing Director

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Adnan Imam

FCCA (UK)

A serial entrepreneur, venture capitalist based in UK actively investing in different sectors at various stages. He is the founding Managing Director of IPE Group, a well-diversified conglomerate which has footstep in ICT, Real Estate, Banking and Finance, Construction, Textiles, RMG, Health & Education across UK and Bangladesh. Mr. Imam is an ex-investment banker at Merrill Lynch Europe Plc and a Fellow Chartered Certified Accountant from UK.
Co-Founder and Managing Director

Mr. Prince Mojumder

Co-Founder and CEO

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Mr. Prince Mojumder

MBA

A leader in the BPO & IT Services sector and Co–Founder of Genex. Prince Mojumder heading the business operations of Genex with the vision to become a global company. Genex has now expanded its Service Delivery Center in Myanmar and Malaysia with other parts of the continent in the pipeline. Mr. Mojumder worked for BEXIMCO Limited, Bangladesh Online Limited and has over 17 years of experience in customer services, Technology Solutions, Communications Services, Business Process Outsourcing and People Management.
Co-Founder and CEO

Tanveer Ali

Director

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Tanveer Ali

MBA

Mr. Tanveer Ali is a successful entrepreneur and Venture Capitalist partnering at Olympic Industries, G&R, Inflection Ventures, Avarice Investments-Singapore, Opening Bell-Canada etc. He has joined as a Director at Genex Infosys Limited in 2016.
Director

Ziaul Islam Chowdhury

Director

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Tiaul Islam Chowdhury

B.A (Economics), MBA (IBA, DU)

A seasoned professional with over 20 years of experience in Strategic Planning, Investment and Business Operations and Regulatory Compliance. He was the Managing Partner of Knit Asia Ltd, Managing Director of SQ Clothing and GM of Square Textiles. He is a graduate from Department of Economics, University of Dhaka and MBA from Institute of Business Administration (IBA), University of Dhaka.
Director

Mr. Mezbah Uddin

Director

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Mr. Mezbah Uddin

MBA

Founder of Hello World Communications Ltd, the first International Call Center in Bangladesh serving clients mainly in UK and USA. He is an active entrepreneur in the ICT industry and EC Committee member and Director of BACCO
Director